Terms and Conditions
If booking online we strongly recommend you check availability and discuss your course requirements before paying your deposit. We want to ensure, as much as possible, that you are booking a course which is going to be suitable for you.
Learndrive have been running courses for over 30 years. We genuinely hope, like the vast majority of our customers, that you enjoy your course with us and we ask that you read the terms and conditions so that you understand how the courses work. Any questions please contact us.
Booking requirements
You must bring a valid UK driving licence and your eyesight must reach the required legal standard. Failure to meet these requirements will result in your course not proceeding. It is really important that you get your eyesight checked before you attend your course.
Make us aware before booking of any health issues either mental or physical, which may affect your ability to perform as expected on an intensive driving course. An intensive course is just that and it may not be suitable for everyone.
In order to book a driving course with practical test you must have already passed your theory test. If your theory has not been passed or expires before the start of your course then we will place your booking on hold. For bookings placed on hold, you will be charged a £30 admin fee to reactivate it. For courses on hold or booked more than 6 months in advance then we reserve the right to review the price of the course.
Course Information
Learndrive Ltd acts as an agency for your self employed driving instructor. The vast majority of our instructors have worked with us for many years and are very experienced. We only work with instructors that we consider to be responsible, reliable and of a very high standard, thus helping us maintain our excellent reputation. The contract for service (tuition) is between yourself and your appointed learndrive instructor. Learndrive LTD driving school is a separate trading entity which has been authorized to act as a booking agent. Learndrive LTD, are at no time liable for the instructors actions and cannot be held liable for actions of third parties or circumstances beyond its control. Please note that many major driving schools in the UK (e.g. BSM and the AA) operate in this way with self-employed instructors.
The total course hours include any breaks that the driving instructor feel is necessary, travel to and from test centre and the test and debrief time. If a test is not required, or test standard not reached, then this time will be given as tuition time.
Practical Driving Test
A practical driving test will be booked for the final day of the course. In order to take the driving test you must be able to show skill and judgement and drive safely in different road and traffic conditions, as well as show that you know The Highway Code. As progress can vary between learners we cannot guarantee that the pupil will reach a high enough standard in order to take the practical test. If the pupil does not reach a standard considered safe by the instructor then the instructor will not allow the pupil to take the tuition vehicle on Driving Test. The instructor’s decision must be accepted as final. This is in the interest of the pupil, examiner and other road users and is as a precautionary road safety measure. It is not our policy, nor that of the Driver and Vehicle Standards Agency (DVSA) to allow a pupil to take the Driving Test for the “experience”. Test fee is non refundable. Should you need any further clarification on this please do not hesitate to contact us. The school cannot be held responsible for cancellation of test due to unforeseen circumstances beyond our control. We strive to provide a client centred approach to driving and we aim to teach safe driving for life and not just to pass a test.
Your test will be booked at any of the centres in the North West area. Due to driving test availability and any circumstances beyond our control it may be necessary for us to adjust your details (centre or time of test) in order to fit in with other arrangements and our booking process. Your test will be arranged for end of course. It is your responsibility to bring your valid UK provisional licence for test.
With your permission your photo may be taken after taking test, we may use this for Facebook and other promotional use, should you not wish us to do so please advise us accordingly.
Automatic tuition
Unfortunately it is now necessary for us to charge more for tuition in the automatic car than the manual car. Automatic tuition will incur an additional fee of £5 per hour. We usually have a much longer waiting time for tuition in the automatic compared with the manual car, so please confirm dates before paying a deposit. Tuition fees in automatic need to be paid in full a week before arrival date.
Customer payment scheme
When making a booking a minimum deposit of £142.00 is required paid direct to Learndrive LTD. Deposits are non-refundable, non transferable and last for 6 months. No other refund of monies paid will be given unless 14 working days notice has been given, we suggest therefore that after deposit paid you pay the remainder of your course on arrival. (except in automatic) In the event of any alteration, non payment or failure to attend course an instructor fee may be incurred. Should you need to cancel or reschedule your course you must let us know immediately, providing 21 days notice given there will be a fee for rescheduling, cancellations or rescheduling after this date may result in loss of deposit Should you choose not to complete your course in full no refund of hours will be given. By making a booking you agree that we may book your test and any alteration/instructor fee be taken from the credit/debit card details provided.
Due to Data Protection we will not discuss any pupil’s individual aspect of the course without their written consent. Cancellations that have not paid the deposit amount will be liable to this amount. All cancellations must be in writing.
After deposit has been paid then the following payments should be paid direct to the instructor on or before arrival. Please note most Learndrive instructors do not accept payment by card, so cash or bank transfer is necessary, this is to help prevent fraud and keep costs down. Should you wish to make a further payment before arrival then this will be held in the Learndrive instructors clients holding account. This money is being held on behalf of you and the instructor. This money is not normally passed onto the instructor until the first day of your course, please note that due to accounting reasons we will only hold this money in the account for 6 months after this time it will be non refundable.
Cancellations and no shows
If you wish to cancel or reschedule your course to a later date then a minimum of 14 working days notice must be given, administrative fees will apply.
You will be CHARGED a full day (calculated as 6 hours) if any of the following apply;
You do not meet the eyesight or any other legal requirements
You cancel at short notice.
Intensive courses require a lot of planning and Driving instructors are self-employed, your deposit secures your course dates and the instructor has committed this time to you.
If you have commenced an intensive course and you choose to not to complete your course then any unused tuition time from your course is non-refundable & non-transferable, however this may be carried over at the discretion of your driving instructor.
Please also note that cancelled, non completed courses and no shows may result in the test being cancelled.
Conduct and data protection
If there are signs of alcohol or substance abuse then tuition will be lost until the pupil is in a fit condition to legally drive. Any abusive, offensive or other such conduct will not be tolerated and the course may be terminated without notice. We cannot be held responsible for any losses incurred due to misconduct or late arrival etc.
Due to Data Protection we will not discuss any pupil’s individual aspect of the course without there written consent.
Limitation of liabilility and complaints
Learndrive Ltd and instructors cannot be responsible or liable for any losses resulting from any lesson/test cancellations due to mechanical breakdown or other emergencies such as illness/bereavement/examiner illness/strike. We will endeavour to find a replacement vehicle/instructor/test as soon as possible, but this is not guaranteed.
Learndrive Ltd acts as an agent. You agree to inform Learndrive Ltd of any issues you experience regarding your course in a timely manner. Any issues that occur prior to the final day of your course which are only brought to Learndrive’s attention after your course has been completed will not be considered.
If the Terms and Conditions have been fully understood and you have any queries please do not hesitate to get in touch, as previously stated we want all our customers to enjoy their intensive course, understand how we work and although it is intensive we hope you will be satisfied with your course. In the unlikely event that you are not we would like to hear from you. We take all feedback seriously. Should you wish to make a complaint, please call or email us as soon as possible. We aim to respond to and investigate all complaints within 10 working days.